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Viperflexx T/A excuses

Tx52016

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First off I’ll say I’ve had nothing but great experiences on SST for almost 2 years. Over 20 smooth orders from different sources and I’m reluctant to even post this, but I don’t like to be dicked around either.

I sent my order for bloodwork credit along with another order exceeding credit amount and sent payment on 3/6. I was informed there are “delays” and it COULD be 5-7 days. Cool, all I ask is for tracking. Don’t send me excuses about how busy you are and how you’re “re-vamping your lab” but still take my money and don’t send tracking. Today is 3/15 and I STILL don’t have tracking info. I’ve ordered internationally and had my pack in 7 days. This is excessive and irritating. I never try to out a source over some bullshit but 9 days and no tracking…

@viper-flex
 

Pajama_88

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Ya I'm also on day 7 with no tracking info. Viper has always been great to me though, so I don't want to complain or criticize. I understand your frustration, not here to defend or complain, just interesting to see that right now I am not the only one with longer than usual TA from viper. I would imagine they will get back to their normal scheduling, just didn't expect this to be above average TA.
 

viper-flex

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First off I’ll say I’ve had nothing but great experiences on SST for almost 2 years. Over 20 smooth orders from different sources and I’m reluctant to even post this, but I don’t like to be dicked around either.

I sent my order for bloodwork credit along with another order exceeding credit amount and sent payment on 3/6. I was informed there are “delays” and it COULD be 5-7 days. Cool, all I ask is for tracking. Don’t send me excuses about how busy you are and how you’re “re-vamping your lab” but still take my money and don’t send tracking. Today is 3/15 and I STILL don’t have tracking info. I’ve ordered internationally and had my pack in 7 days. This is excessive and irritating. I never try to out a source over some bullshit but 9 days and no tracking…

@viper-flex
I understand your frustration and it's unfortunate you feel that way.
But please keep in mind that before taking any orders we've informed our members before moving forward with the transaction that there's a delay of up to a week before shipping because we are undergoing workspace renovations combined with high demand on orders, so when considering those circumstances it was a choice up to the buyer to proceed further or not. Overall we are just as excited as you are to get you your items. We appreciate you giving us the opportunity to be of service so we hope you understand
and acknowledge that this isnt walmart or amazon so UGL's have to operate in the safest manner possible for themselves and its members. So providing details on orders and when they ship exactly etc... is a threat to security. We try to keep it as professional as possible considering those scenarios which is why we have a general response that is accurate and keeps communications active with our members so that they know the status, even though its not as revealing as we'd like it to be. We have a general response time of 24hrs but its generally within 1-3 hrs. Anyone who has a record with VF knows we are about our communications, support and quality which is why we have informed our members about the current delay times during this transition before processing their order. Tracking is provided as your order is in safe transit. Please feel free to email us we are open to work with you and thank you for understanding the temporary processing conditions. Best regards - VF
 
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Tx52016

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Lol I’m not talking about your response time, I never said anything about that. We’re talking about your shipping time. So now day 10 and still no tracking.

“..we've informed our members before moving forward with the transaction that there's a delay of up to a week before shipping because we are undergoing workspace renovations combined with high demand on orders, so when considering those circumstances it was a choice up to the buyer to proceed further or not.”

⬆️ Right, you told me UP TO a week which I was fine with. This is beyond a week. Let’s be transparent here since this is what this board is for, correct? Clarify what that means for all the customers. Up to a week before it actually ships? Up to a week before I receive tracking? Up to a week before we receive the pack? I’m 10 days in so you've surpassed all of those. What’s sad is you’ve offered no solutions, just excuses.
 
F

Futuredadbod

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I understand your frustration and it's unfortunate you feel that way.
But please keep in mind that before taking any orders we've informed our members before moving forward with the transaction that there's a delay of up to a week before shipping because we are undergoing workspace renovations combined with high demand on orders, so when considering those circumstances it was a choice up to the buyer to proceed further or not. Overall we are just as excited as you are to get you your items. We appreciate you giving us the opportunity to be of service so we hope you understand
and acknowledge that this isnt walmart or amazon so UGL's have to operate in the safest manner possible for themselves and its members. So providing details on orders and when they ship exactly etc... is a threat to security. We try to keep it as professional as possible considering those scenarios which is why we have a general response that is accurate and keeps communications active with our members so that they know the status, even though its not as revealing as we'd like it to be. We have a general response time of 24hrs but its generally within 1-3 hrs. Anyone who has a record with VF knows we are about our communications, support and quality which is why we have informed our members about the current delay times during this transition before processing their order. Tracking is provided as your order is in safe transit. Please feel free to email us we are open to work with you and thank you for understanding the temporary processing conditions. Best regards - VF
Don’t you think it would make more sense to stop receiving orders instead of putting customers on the back burner and giving them the run around? What you are doing sounds more like greed than caring about the customer
 

viper-flex

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Lol I’m not talking about your response time, I never said anything about that. We’re talking about your shipping time. So now day 10 and still no tracking.

“..we've informed our members before moving forward with the transaction that there's a delay of up to a week before shipping because we are undergoing workspace renovations combined with high demand on orders, so when considering those circumstances it was a choice up to the buyer to proceed further or not.”

⬆️ Right, you told me UP TO a week which I was fine with. This is beyond a week. Let’s be transparent here since this is what this board is for, correct? Clarify what that means for all the customers. Up to a week before it actually ships? Up to a week before I receive tracking? Up to a week before we receive the pack? I’m 10 days in so you've surpassed all of those. What’s sad is you’ve offered no solutions, just excuses.
It can be up to a week before shipping and that was specified before initiating the transaction. Im sorry that you misunderstood the scenario but we were very clear about the situation. Solutions are needed when there is a problem to be fixed but we did our part by letting you know from the get go, so there is really no problem on our end other then you misunderstanding what was stated to begin with. We have been very informative and stated the reasoning for this matter ahead of time. These accusations are not accurate.
We informed all our members before moving forward that there would be a delay time of up to a week before shipping considering our situation. There is nothing really hard to understand about that. Im not trying to disrespect you or discredit you in any way and I understand your frustration but again we were very clear about this matter and you made the conscious decision to move forward so there is really no room for debate. Thanks for your understanding. -VF
 
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viper-flex

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Don’t you think it would make more sense to stop receiving orders instead of putting customers on the back burner and giving them the run around? What you are doing sounds more like greed than caring about the customer
Your open to your opinion even though it is a misunderstanding but No one is on the back burner everyone was informed of the delay times during this transition. We could've just closed shop but instead we felt the need to atleast be available for the community as closing down would be a disservice to the community. We were being selfless in this decision of remaining open and informing our members of the circumstances at hand so that they had the opportunity to make a conscious decision to move forward or not. Thanks for your understanding- VF
 

T&H

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Your open to your opinion even though it is a misunderstanding but No one is on the back burner everyone was informed of the delay times during this transition. We could've just closed shop but instead we felt the need to atleast be available for the community as closing down would be a disservice to the community. We were being selfless in this decision of remaining open and informing our members of the circumstances at hand so that they had the opportunity to make a conscious decision to move forward or not. Thanks for your understanding- VF
I agree with the 2 guys. Number one, 10 days is more than a week. Other words, you falsely lead customers to believe new orders would ship within a week because that's what you said.

Number two, the smart thing would be to temporarily close rather than continue to take orders and have customers waiting longer than what you advertised.

You seem to be great at long winded excuses. Pretty bad look on your part I must say.
 

greenranger890

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Don’t you think it would make more sense to stop receiving orders instead of putting customers on the back burner and giving them the run around? What you are doing sounds more like greed than caring about the customer
Sounds just like my situation with you know who. Giving me some excuses about my order that I placed 10 days ago and now saying that all orders placed this week aren't getting HCG, yet I didn't place my order this week. It was the 5th lmao. There's only two sources I trust now. One is on this site and the other has his own site that most of the ppl here don't even know.
 

viper-flex

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I agree with the 2 guys. Number one, 10 days is more than a week. Other words, you falsely lead customers to believe new orders would ship within a week because that's what you said.

Number two, the smart thing would be to temporarily close rather than continue to take orders and have customers waiting longer than what you advertised.

You seem to be great at long winded excuses. Pretty bad look on your part I must say.
There was no false misleading at all. These individuals were informed of this process before placing an order.
Again for the record, everybody was informed thru email of a delay time before initiating the transaction so the option to accept or decline provided.
It was stated that due to workspace renovations there will be a delay time of up to a week before shipping.
I Respect everyones views here but lets stick to the facts please. - VF
 
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Tx52016

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*UPDATE*

Tracking was just received.

There was an informed email stating the shipping delay but nothing over 7 days. I would just shut down until you know the exact times how long it’s going to take to get packs out, just my $.02.

I’ve used you several times, all I ask for is transparency. If you would have told me it was going to be 10-12 days before tracking would be available, I wouldn’t have even emailed or posted this. I would have been fine and waited it out.
 

viper-flex

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*UPDATE*

Tracking was just received.

There was an informed email stating the shipping delay but nothing over 7 days. I would just shut down until you know the exact times how long it’s going to take to get packs out, just my $.02.

I’ve used you several times, all I ask for is transparency. If you would have told me it was going to be 10-12 days before tracking would be available, I wouldn’t have even emailed or posted this. I would have been fine and waited it out.
You were informed of the possibility of the delay being up to 7 days before shipping bro the transparency was there and we kept communications the whole way thru. The ball was left in your court and you went for it. There is nothing really to complain about. Sorry you misunderstood the situation but dont put out false claims stick to the facts. -VF
 

spacegoose

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You were informed of the possibility of the delay being up to 7 days before shipping bro the transparency was there and we kept communications the whole way thru. The ball was left in your court and you went for it. There is nothing really to complain about. Sorry you misunderstood the situation but dont put out false claims stick to the facts. -VF
Up to 7 days is not 10 days.
7 days means on day 7 tracking should be received. Now if you said 7 business days than a total of 10-12 days would be expected.
 

bdubnumber5

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Y’all need to chill. 9 days when @viper-flex did a bogo sale. Calm down. Viper has always come through and I’ve been a loyal customer and always will be. He’s legit and will get you taken care of. Patience is key my friends. @viper-flex don’t worry brother. Your loyal backing and people like me that spend loads of money with you regularly understand and got your back on this.
 

KingPin

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Still waiting on my tracking. 6 business days, 10 days overall. Will keep y’all posted
 

webstar138

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He always comes through. I placed an order like 8 days ago and got tracking today. it's still like a 8-10 day turnaround at most which is fine. Last couple orders were like 6 or 7 days order till arrival.
 

webstar138

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He always comes through. I placed an order like 8 days ago and got tracking yesterday which is like 2 days slower than the last couple orders. I understand the OPs frustration but I will say that he was in communication with me and I give him benefit of the doubt based on my past experience. Overall, I'd say there's a level of professionalism he's set for himself and for whatever reason, things are behind the 8ball at this moment but still nobody's getting scammed here..
 

imftw

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Placed an order June 15th, haven't heard back. Will update with more info. Hoping something went to spam.
 

T&H

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He always comes through. I placed an order like 8 days ago and got tracking today. it's still like a 8-10 day turnaround at most which is fine. Last couple orders were like 6 or 7 days order till arrival.
8 to 10 Day TA for a domestic is ridiculous. You can make excuses for the guy but plenty of others provide packs in half that time, with better service and testing.
 

T&H

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Placed an order June 15th, haven't heard back. Will update with more info. Hoping something went to spam.
Doesn't matter if it went to spam, you should have already had your pack a week ago. You shouldn't be mailing him at all.
 
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