- Joined
- Aug 6, 2019
- Messages
- 585
- Reaction score
- 19
I first didn't understand that it was within our policies, which are based on notice of shipment. Also, I thought our customer service was a bit slow to reply to your ticket, which is obviously not the case, and I sided with you, as I normally do. I've been an iron guy myself for a few decades and have been in your shoes many times. I do get it...It’s been 8 days since I got the notice of shipment and tracking number, and above you noted that this isn’t normal for you, and it’s definitely not ever been my experience before, so am I being unfair to let the community know about it, or are we all just here to help you and not each other?
I’m very sorry for the inconvenience to you, of letting other people know how my experience with you is going, if it isn’t too much trouble, I’ll let them know when it’s cleared up.
After speaking with my colleague and getting a better understanding of the situation and that you got a prompt reply on a weekend, which doesn't always happen (my colleagues are people like you and me, with families, children and need time off too), I came here and explained our policies to you.
It's not an inconvenience by any means. You have your points and I bring ours, as a company. And BTW, our arguments and policies are well written in our FAQ section and I encourage everyone to read them before making a purchase.
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I honestly hope that you receive your package in the next few days and delays, if any, are minimal. But this thread will always be open for you or anyone else to narrate your experiences with us. We've been on SST for many many years and I don't really recall any complaints. Those reading will be able to judge and hopefully will help them decide to order from us or a different company. That's how a free market works.
I certainly commend you on being polite thru the entire thing. I truly appreciate that.
The ball is in your court now, it seems, and I'll leave you to it.