AIPCT Shop T/A - Payment Problems

[creep_show]

Short version: AIPCT SHOP website is misleading and can not process any other crypto-currency besides BTC - even tho it states that customers can “Pay with Cryptocoin. Choose from Bitcoin, Ethereum, Lite Coin, Dash and more. If you want to pay manually or have troubles, please select 'Alternate Payment and click ‘Order Now.’” Coins lost in Litecoin payments are gone forevers.

5/16/2018 - created an invoice on aipctshop website. I chose the cryptocoin payment option and was provided a wallet address in which I sent Litecoins via coinbase. The invoice on the website “timed out,” supposedly, bc the transaction was never confirmed. Customers have 20 minutes to send their crypto-currency and have it confirmed. Coinbase confirmed it in 5 minutes. The transaction was confirmed 354 times on the block chain and I was able to view the Litecoin transaction - which I have saved.

I emailed aipctshop and they claim they never received payment. After back and forth emails (they do respond promptly albeit in different time zones and in broken engrish) they ask me to contact coingate who acts as a merchant service provider for aipctshop.

Coingate informs me that the litecoins were in fact transferred…but to a BTC address and since it is a BTC address the litecoins can not be extracted…ever. They then told me that I needed to have selected a litecoin address. Here is where it gets SKETCHY: customers can not select litecoin or any other cryptocurrency address. They are provided with a BTC wallet address and it is not optionable. After I screenshot the process and document the FACT that only one address is provided to the customer (and it is not clearly designated as a BTC only address) they tell me that the error was with the merchant (aipct shop) and they should have integrated “API v2” - which I have no idea what it is, sounds totally legit tho - onto their website.

I have asked for store credit, at least partial credit, on my order and aipctshop has, so far, deferred consideration until the “controller” can look at it.

I have ordered a total of 6 times in two years from sources on SST - going back to the previous forums and never been burned. This will be my first time and luckily it was not for very much money - $87.

At this time, I can not, in all fairness conclude that this is a deliberate scam, especially since they are a verified source, in alia manu - the fact remains that coin was paid, but no goods received. Dilly. Dilly.

I am sitting on a 6 month supply of wondrous blends of exotic juices - in all the butthurt flavors of wonkagear, but have no pct in case Mr.Salacious Sad Nipples shows up on Thursday after a 2pm late lunch burrito with Tammy from accounting bitching about open invoices. It’s fistrating.

 

[Khanfasa]

in

 

[AIPCTSHOP]

Hi,

I have gone over my staffs reply to you and they are on point. They can NOT get the payment, the payment was sent wrong and the processor has said different stories to this. As it stands now the payment processor has not given us any payment or notification that the payment was made.

They have said to you that there is a API issue on our side, which I can assure you is not true. We have close to thousand of orders no issue. My staff has replied to you that it was the weekend and that the controller is not in and that I, the GM is at a conference in Japan. Which I am and I have personally dropped items off to a client here and I am sure I can get them to verify that I am here.

Now it is our Monday morning and my team is trying to sort this out on your half with the processor. As it stands now WE have not been paid. How you can pay a BTC address with LTC is something brand new to me as every time I have tried to wrong pay it never went through. I’ve never seen a place that you can send the wrong coin to the wrong address, now does that sound like something our staff can do or does that sound like the payment processor is mucking up ? And looking at my staffs replies they have immediately contacted the processor and they said YOU paid ltc to a BTC address. After this my team has said they are going to work on this and taking things step by step.

Now you may post all you like that is fine, but atleast properly say that my staff has been responsive within a few hours and trying to help sort this out and doing things step by step. It is NOT that we took your cash, and our site is updated and our team has PROPERLY replied that our controller needs to try to work wtih the processor to sort this out. And very sorry but main line staff members inputting orders can NOT deal with payment processors nor issue any refunds or push through orders or anything like that it takes a supervisor or GM or controller to work on items.

Sketchy ? Sketchy where?

Yes you are not happy but please show me where our team has done anything but helpful and trying to help you and sort this out. You are the ONLY one who has had a check out problem. Strange that on all our sites we are on and years we are here you are the only one who has had a problem. But we are sketchy ?

Great !

 

[creep_show]

Jacob - you and your staff have replied promptly. As I stated before, I do not think that you are out to scam anyone intentionally. However, it has been two weeks and no one seems to have a clue on your side. I’ve already ordered my serms from a different source. I have a training schedule and it’s been 2 weeks. It could be another 2 more before your team solves the issues on your website.

My LTC wallet address begins with “MM” and the coins ended up in a wallet address with a “3.” I have documented the transaction and it’s viewable on blockcypher. I am not making wild accusations. I come with proof and am willing to show it. Whether you want to admit it or not, there is a problem on your website. I’ve sent over 15 LTC payments and received 3 in May and have never had an issue until now.

I am not here to personally attack AIPCT. I’ve never used profanity in all our correspondence and have been as polite as my grandmother at church on sunday. This forum is for check and balances and right now this needs to come to the attention and consideration of SST users bc this could happen to some else on here.