EnergyControl bad experience

[MrMcGnaw]

I sent the payment (8df7eff95514066263c85dc0f73caf29b09b94f91ef7cf5470b424a0ae73057d ) to EC 13 days ago.

EC: “Sounds good, we’ll let you know when it arrives. ”

The pack landed on last Thursday and they most certainly did not let me know.

On Friday I inquired that it should have arrived by then, as it was a tracked package.

They did not reply.

So I inquired again on Monday.

EC on Monday: “Hello! Our apologies if we didn’t get back to you, we had laptop issues last week and had to get a repair done but thought we had caught up with everyone yesterday and today. We have received your product and will have results to you by tomorrow evening (!!! they are talking about Tuesday!) at the latest, although we expect it a little sooner. ”

Okay, their laptop broke - hard to believe, but who cares.

Yesterday, on Wednesday (!) after 3 more inquiries they have replied again:

EC: “Those are coming today for you ”

Now I have inquired twice again yesterday and I have gotten no reply.

I have sent another email today expressing how disappointed I am by now.

I wonder if their laptop broke again - but then they would not be posting, right?

Maybe they should spend more time replying to their actual customers than arguing on forums.

 

[UnderTheBridge]

They are trying to google fake raw data to send to you. Give them some time.

 

[MrMcGnaw]

UnderTheBridge" pid='12772' dateline='1526042333:

They are trying to google fake raw data to send to you. Give them some time.

I did, in fact, request the raw data after Jano told us in the discord about his suspicions.

 

[Imissthesub]

This thread’s funny simce you were one of the people “arguing on forums” with them.

 

[MrMcGnaw]

Imissthesub" pid='12792' dateline='1526052166:

This thread’s funny simce you were one of the people “arguing on forums” with them.

Does treating customers like that appear funny to you?

 

[rpolitics_sucks]

MrMcGnaw" pid='12783' dateline='1526048688:

UnderTheBridge" pid='12772' dateline='1526042333:

They are trying to google fake raw data to send to you. Give them some time.

I did, in fact, request the raw data after Jano told us in the discord about his suspicions.

pretty sure that’s the problem considering their rep said they don’t actually do that for opsec purposes

 

[MrMcGnaw]

rpolitics_sucks" pid='12809' dateline='1526055786:

MrMcGnaw" pid='12783' dateline='1526048688:

UnderTheBridge" pid='12772' dateline='1526042333:

They are trying to google fake raw data to send to you. Give them some time.

I did, in fact, request the raw data after Jano told us in the discord about his suspicions.

pretty sure that’s the problem considering their rep said they don’t actually do that for opsec purposes

They had not expressed that before Jano caught them faking the data and they had not expressed that to me before I made the order so I don’t consider that being part of the deal. I searched all their post history and they started playing the story about the raw data and OPSEC only after Jano busted them.

I’ve requested the raw data on Monday in the email.

They have emailed me on Wednesday (last email so from them so far) where they, again, did not mention the impossibility of providing the raw data.

At this point I will be inclined to request my money back - how professional can a business like this be?

---

To quote EC about the raw data - @“rpolitics_sucks”
EnergyControl" pid='12337' dateline='1525865855:

We received a package, one of our newer team members made a poor OPSEC choice and has been reprimanded, and have since ensured we provide raw data on every test immediately to avoid any future issues.

 

[MrMcGnaw]

@“EnergyControl” is still ignoring me.

@“FruitInMyLoop” @“Swole Guacamole” @“Yanni”

 

[Chitown76]

MrMcGnaw" pid='12910' dateline='1526123397:

@“EnergyControl” is still ignoring me.

@“FruitInMyLoop” @“Swole Guacamole” @“Yanni”

Sounds like the Mods need to give EC a chinese name…Won Gone

 

[Bluesec]

We are looking into this today, thanks.

 

[MrMcGnaw]

If there is need, I can forward the email convo

 

[Bluesec]

This tread is being locked. The mod team has reviewed this issue and made a determination as to EnergyControl and his claims of validity. Please see the announcement post to learn the reasoning behind this choice.