[Source Complaint] Purple Panda Labs August 2020 (RESOLVED)

[Grant98765]

I’ve been a long time Purple Panda customer, but the BS is a little too much this time, so figured I’d post about my latest order as a warning for y’all. Got of a bunch of raws and some carrier oil, BA, and BB, and everything is SOAKED in benzyl alcohol and a smaller amount of BB and MCT. It got into a few of the raws, my deca got saturated as did a part of my test E. I figured they’d make it right somehow, sent them pics of the clearly leaking product and the wet raws, and they come back with “oh that’s just cuz deca has a low melting point, and it shouldn’t be a problem, send us a video of the liquids being weighed.” I don’t know about y’all but I don’t keep my house at 90 degrees F. Not only are the liquids leaking, but the leaked product mixed with the dye of the labels, staining everything it touches blue. Seems to me that raws and liquids shouldn’t be packaged in close proximity. I don’t feel totally safe brewing this gear, so it looks like I’ll be searching for another source after this.

 

[HeathGT]

At first glance here it seems they are willing to help and suggested you weigh the liquid products to see whats going on exactly. I don’t see the problem with their response?

 

[Grant98765]

It should be pretty fucking clear after showing them pictures of seeping blue liquid, soaked raws, and wet packaging. The suggestion that my deca “melted” is also just wrong. I did in fact send them a video, but I suspect that I will receive little help, if the pictures I sent didn’t lead them to admit any fault on their part. I will update once I receive a response.

 

[EnhancedGrappler]

Grant98765" pid='97718' dateline='1599227755:

It should be pretty fucking clear after showing them pictures of seeping blue liquid, soaked raws, and wet packaging. The suggestion that my deca “melted” is also just wrong. I did in fact send them a video, but I suspect that I will receive little help, if the pictures I sent didn’t lead them to admit any fault on their part. I will update once I receive a response.

I understand that you’re upset but the Source Complaint forum is really for issues that the source is neglecting or otherwise failing to resolve. If you’re still waiting on a response from the source, how do you believe venting this issue on the board will assist? Wouldn’t it be pertinent for you to continue your communication with the source to see if some resolution can be met first?

Scorched Earth as a Plan A is rarely a wise approach to conflict resolution, both when dealing with your AAS supplier and in life in general.

 

[Grant98765]

This in indeed a failure to resolve and is hardly “scorched earth.” They didn’t offer to help with this order. They asked for a video so that they can show it to the supplier, and claimed that there was no way it could have leaked out because there were stoppers places in the bottles. They are arguing the fact that there was a problem at all. There was no response to my request for a replacement or reship.

 

[EnhancedGrappler]

Grant98765" pid='97718' dateline='1599227755:

It should be pretty fucking clear after showing them pictures of seeping blue liquid, soaked raws, and wet packaging. The suggestion that my deca “melted” is also just wrong. I did in fact send them a video, but I suspect that I will receive little help, if the pictures I sent didn’t lead them to admit any fault on their part. I will update once I receive a response.

Grant98765" pid='97720' dateline='1599228997:

This in indeed a failure to resolve and is hardly “scorched earth.” They didn’t offer to help with this order. They asked for a video so that they can show it to the supplier, and claimed that there was no way it could have leaked out because there were stoppers places in the bottles. They are arguing the fact that there was a problem at all. There was no response to my request for a replacement or reship.

Can you read these two statements and identify your cognitive dissonance? You said they’ve requested a video, and you’ve sent it, and you’re waiting for a response. But you also say they’ve “failed to resolve” and “[haven’t offered] to help with this order”. It seems to me that they responded to your initial complaint, have asked for a video in order to determine what happened for themselves, and you’re simply waiting on a response from them now. It seems natural that they would not promise a reship or replacement before reviewing the video, right?

Perhaps it’s been a month since you’ve sent the video and that’s why you’re in a rush to vocalize your discontent, but truly I think you’re jumping the gun here. Why not wait for a response to the video you submitted so that they can make their proposal for a resolution? Mistakes happen, we hold sources accountable here, but you have to give them the chance to resolve issues. This subforum is primarily for Moderator intervention when a source does you dirty. How am I supposed to go to PPL with this and say Grant has been scammed and needs to be made whole when he hasn’t even been given a chance to review the video requested?

 

[Grant98765]

I see no cognitive dissonance here. Their denial of a problem, lack of response to direct questions and pictures of the issues is a failure here. I don’t think I’m jumping the gun at all. But whatever dude, I gave them a chance and they passed up on it. You might be willing to let a source do a shitty job, but I’m not. Lots of sources out there.

---

I thought the purpose of this sub forum was to “congregate all source complaints into one board for the purpose of potential customers to investigate sources and also for moderators to have all complaints against a source congregated into one area.” You might want to read the sub forum instructions again or edit them if you don’t like them.

 

[EnhancedGrappler]

Grant98765" pid='97723' dateline='1599230529:

I see no cognitive dissonance here. Their denial of a problem, lack of response to direct questions and pictures of the issues is a failure here. I don’t think I’m jumping the gun at all. But whatever dude, I gave them a chance and they passed up on it. You might be willing to let a source do a shitty job, but I’m not. Lots of sources out there.

---

I thought the purpose of this sub forum was to “congregate all source complaints into one board for the purpose of potential customers to investigate sources and also for moderators to have all complaints against a source congregated into one area.” You might want to read the sub forum instructions again or edit them if you don’t like them.

---

I suppose I could amend the pinned thread to include that the moderators do seek to help you reach an agreeable resolution to your complaint, should it be determined valid.

I look forward to any updates you may have with regards to the source responding to your concern. I hope that you’re updated shortly.

 

[purplepandaRep]

Grant98765" pid='97699' dateline='1599217718:

I’ve been a long time Purple Panda customer, but the BS is a little too much this time, so figured I’d post about my latest order as a warning for y’all. Got of a bunch of raws and some carrier oil, BA, and BB, and everything is SOAKED in benzyl alcohol and a smaller amount of BB and MCT. It got into a few of the raws, my deca got saturated as did a part of my test E. I figured they’d make it right somehow, sent them pics of the clearly leaking product and the wet raws, and they come back with “oh that’s just cuz deca has a low melting point, and it shouldn’t be a problem, send us a video of the liquids being weighed.” I don’t know about y’all but I don’t keep my house at 90 degrees F. Not only are the liquids leaking, but the leaked product mixed with the dye of the labels, staining everything it touches blue. Seems to me that raws and liquids shouldn’t be packaged in close proximity. I don’t feel totally safe brewing this gear, so it looks like I’ll be searching for another source after this.

Hi Bro! I reached out to you on September 4th my man! I was hoping for open dialogue. Regardless, as per our shipping and policies concerning matters like this. We ask that all customers take a proactive approach and video tape/record their packages as its being opened within a respectable time from touchdown. Melody has been quite thorough and respectively asked that you provide this.

We apologize if Melody explained this in a tone that can’t be conveyed as sympathetic to you over email. However, we will replace your damaged product with the exception being that we ask in a polite manner that next time if you do so happen to order again on your own volition that you adhere to our end user agreement and record/live document your pack from the time in which your open the box to individually unwrapping the contents found within.

That’s all we ask bro. Again, we apologize if you feel slighted in anyway.

 

[bodydysmorphia]

EnhancedGrappler" pid='97722' dateline='1599229896:

Grant98765" pid='97718' dateline='1599227755:

It should be pretty fucking clear after showing them pictures of seeping blue liquid, soaked raws, and wet packaging. The suggestion that my deca “melted” is also just wrong. I did in fact send them a video, but I suspect that I will receive little help, if the pictures I sent didn’t lead them to admit any fault on their part. I will update once I receive a response.

Grant98765" pid='97720' dateline='1599228997:

This in indeed a failure to resolve and is hardly “scorched earth.” They didn’t offer to help with this order. They asked for a video so that they can show it to the supplier, and claimed that there was no way it could have leaked out because there were stoppers places in the bottles. They are arguing the fact that there was a problem at all. There was no response to my request for a replacement or reship.

Can you read these two statements and identify your cognitive dissonance? You said they’ve requested a video, and you’ve sent it, and you’re waiting for a response. But you also say they’ve “failed to resolve” and “[haven’t offered] to help with this order”. It seems to me that they responded to your initial complaint, have asked for a video in order to determine what happened for themselves, and you’re simply waiting on a response from them now. It seems natural that they would not promise a reship or replacement before reviewing the video, right?

Perhaps it’s been a month since you’ve sent the video and that’s why you’re in a rush to vocalize your discontent, but truly I think you’re jumping the gun here. Why not wait for a response to the video you submitted so that they can make their proposal for a resolution? Mistakes happen, we hold sources accountable here, but you have to give them the chance to resolve issues. This subforum is primarily for Moderator intervention when a source does you dirty. How am I supposed to go to PPL with this and say Grant has been scammed and needs to be made whole when he hasn’t even been given a chance to review the video requested?

For the very obvious reason that some sources dont do anything about complaints until posts are made and their image is tarnished.

 

[EnhancedGrappler]

bodydysmorphia" pid='97983' dateline='1599693650:

EnhancedGrappler" pid='97722' dateline='1599229896:

Grant98765" pid='97718' dateline='1599227755:

It should be pretty fucking clear after showing them pictures of seeping blue liquid, soaked raws, and wet packaging. The suggestion that my deca “melted” is also just wrong. I did in fact send them a video, but I suspect that I will receive little help, if the pictures I sent didn’t lead them to admit any fault on their part. I will update once I receive a response.

Grant98765" pid='97720' dateline='1599228997:

This in indeed a failure to resolve and is hardly “scorched earth.” They didn’t offer to help with this order. They asked for a video so that they can show it to the supplier, and claimed that there was no way it could have leaked out because there were stoppers places in the bottles. They are arguing the fact that there was a problem at all. There was no response to my request for a replacement or reship.

Can you read these two statements and identify your cognitive dissonance? You said they’ve requested a video, and you’ve sent it, and you’re waiting for a response. But you also say they’ve “failed to resolve” and “[haven’t offered] to help with this order”. It seems to me that they responded to your initial complaint, have asked for a video in order to determine what happened for themselves, and you’re simply waiting on a response from them now. It seems natural that they would not promise a reship or replacement before reviewing the video, right?

Perhaps it’s been a month since you’ve sent the video and that’s why you’re in a rush to vocalize your discontent, but truly I think you’re jumping the gun here. Why not wait for a response to the video you submitted so that they can make their proposal for a resolution? Mistakes happen, we hold sources accountable here, but you have to give them the chance to resolve issues. This subforum is primarily for Moderator intervention when a source does you dirty. How am I supposed to go to PPL with this and say Grant has been scammed and needs to be made whole when he hasn’t even been given a chance to review the video requested?

For the very obvious reason that some sources dont do anything about complaints until posts are made and their image is tarnished.

That pressure definitely helps move things along sometimes, but I do believe that some degree of patience and attempts at communication should be attempted first. Per PPL’s rep here, they were in communication the same day this was posted, and OP didn’t seem to have delays between communications at all.

Fires under butts are useful but it’s simply good business practice to try to reach a mutual solution privately before trying to leverage the destruction of reputation card (in my opinion!). Why burn bridges at first opportunity, ya know?

Anyways, it appears this complaint is resolved as PPL has offered a free replacement of all goods on OP’s word that they arrived damaged. If there are any outstanding issues please do correct me.