Whats up SST ? Im going to be posting on our into page , A detailed outline of ordering from the web store . This is by far the most efficient way to order But I understand that getting used to crypto like bitcoin can be difficult . Blockchain Tech. is much slower then digital fiat transfers . We were fortunate enough to find an e commerce payment processor ,we were able to purchase discreetly , That processes crypto payments .
When ordering the webstore will give you a 2 hour window . you must send payment high priority . If you choose a low fee to send funds it can take hours to arrive and the order will certainly time out and cancel. There is no way for us to know that you sent funds for that order . another reason orders can cancel is BTC fluctuates aggressively when that happens the order can cancel . A couple things to note that will make ordering real simple if this happens
Always send payment high priority
Always get the order number, very important to track orders
log back in to your account to make sure your order is processing
Make sure you have a secure proton email as the contact email on your account . watch that it dosent auto fill a gmail address when opening your account you will not receive emails .
If you have a proton email as your contact, you will receive email updates on your order (check spam )
If you notice that your order is canceled and you haven't received an email from the site saying the order is processing, email us right away with the order number . we can easily find the payment and update the order manually . There may be times we ask for a screen shot of the completed payment and the hash ID# if we cant find the payment . Try and become familiar with this process and there will never be an issue
Understand that if you send us a payment and dont check on your order to make sure its processing,check on payment and check for emails with your order ticket from the webstore, Its going to be difficult for us to find The order if you email us 2 weeks later with no info for us to go on. we usually are able to resolve it after investigating but it takes time and a lot of searching
I will be posting this on our main intro page