T/A over quality?

[CR1970]

Has anyone else noticed how People are sold on the t/a, swearing they’ve found they’re “go to” source before the first pin? Seems logistics and cool labels are taking preference to the actual gear. And no I didn’t wake up on the wrong side of the bed this morning.

 

[Masterofron]

Yep… People are impatient and impulsive. As long as it’s delivered with “amazon prime” speed the quality doesn’t matter.

 

[system]

Personally I care about customer service more than anything else.

Any top source on here is providing us with quality gear, so what it really comes down to beyond having the product you’re looking for, is the customer service they provide. This includes their T/A (the issue isn’t the speed itself, it’s living up to what you advertise - if you advertise a month t/a, that’s what should be expected by your customers, and if you advertise 2 day t/a, that’s what should be expected by your customers) but also extends to things such as basic communication, tracking, updates, rectifying mistakes, taking ownership for mistakes, reships, etc.

If your source says they provide a 5-7 day t/a and you can’t get them to respond to your messages after 10-14 days without a pack (double their advertised t/a) that’s a fucking issue and you should be filing a source complaint.

Now, if your source says they provide a 5-7 day t/a and you get a prompt response explaining the situation, apologizing, owning that it was their fault, and offering credit/extras for their mistake, that’s no problem and you as a customer should be completely understanding.

Additionally, if a source has outstanding orders that haven’t been delivered in their advertised t/a, and that source is still accepting new orders, that’s the biggest problem of all. Even more so if the people who ordered aren’t receiving their packs in the order which they were placed (say someone ordered on 1/1/20 and didn’t get their pack yet, but somebody who ordered on 1/10/20 got theirs) that just shows the source is incredibly disorganized and is focusing entirely on making $ than they are providing quality service or running a respectable business.

On the flip side, if a source has outstanding orders that haven’t been delivered in their advertised t/a, and that source immediately closes shop, reaches out to the customers missing their orders, and doesn’t open back up until they’re 100% caught up on every single order they’re behind on, that’s no problem and you as a customer should be completely understanding.

It’s all about how the source deals with errors and mistakes on their end. They’re bound to happen, no doubt, and just as long as the source does things right, apologizes, gives compensation, closes shop, etc. and doesn’t keep making the same mistakes over and over and over again we as customers should be cool about it.

I’ve had a pack take like triple if not quadruple the advertised time before, but the source answered me every single time I reached out, explained it all in detail, apologized profusely and offered compensation for the delays. Never posted a complaint or even a review because I knew the source (first time order with them) did everything in their power to make things right. That’s all I could ask for as a customer. Now, if that source was leaving me for days without a response, didn’t take ownership, didn’t apologize, blamed me for “EXPECTIN DA AMAZON T/A” and didn’t offer compensation, I would have absolutely posted a source complaint. It’s not the errors/mistakes that are a big deal, it’s how they’re dealt with once they occur.

 

[tren_hard4_AZthetics]

kingofcarbz" pid='83175' dateline='1582941807:

Personally I care about customer service more than anything else.

Any top source on here is providing us with quality gear, so what it really comes down to beyond having the product you’re looking for, is the customer service they provide. This includes their T/A (the issue isn’t the speed itself, it’s living up to what you advertise - if you advertise a month t/a, that’s what should be expected by your customers, and if you advertise 2 day t/a, that’s what should be expected by your customers) but also extends to things such as basic communication, tracking, updates, rectifying mistakes, taking ownership for mistakes, reships, etc.

If your source says they provide a 5-7 day t/a and you can’t get them to respond to your messages after 10-14 days without a pack (double their advertised t/a) that’s a fucking issue and you should be filing a source complaint.

Now, if your source says they provide a 5-7 day t/a and you get a prompt response explaining the situation, apologizing, owning that it was their fault, and offering credit/extras for their mistake, that’s no problem and you as a customer should be completely understanding.

Additionally, if a source has outstanding orders that haven’t been delivered in their advertised t/a, and that source is still accepting new orders, that’s the biggest problem of all. Even more so if the people who ordered aren’t receiving their packs in the order which they were placed (say someone ordered on 1/1/20 and didn’t get their pack yet, but somebody who ordered on 1/10/20 got theirs) that just shows the source is incredibly disorganized and is focusing entirely on making $ than they are providing quality service or running a respectable business.

On the flip side, if a source has outstanding orders that haven’t been delivered in their advertised t/a, and that source immediately closes shop, reaches out to the customers missing their orders, and doesn’t open back up until they’re 100% caught up on every single order they’re behind on, that’s no problem and you as a customer should be completely understanding.

It’s all about how the source deals with errors and mistakes on their end. They’re bound to happen, no doubt, and just as long as the source does things right, apologizes, gives compensation, closes shop, etc. and doesn’t keep making the same mistakes over and over and over again we as customers should be cool about it.

I’ve had a pack take like triple if not quadruple the advertised time before, but the source answered me every single time I reached out, explained it all in detail, apologized profusely and offered compensation for the delays. Never posted a complaint or even a review because I knew the source (first time order with them) did everything in their power to make things right. That’s all I could ask for as a customer. Now, if that source was leaving me for days without a response, didn’t take ownership, didn’t apologize, blamed me for “EXPECTIN DA AMAZON T/A” and didn’t offer compensation, I would have absolutely posted a source complaint. It’s not the errors/mistakes that are a big deal, it’s how they’re dealt with once they occur.

Well said.

 

[Dexter]

Customer service is a total package deal. It’s a pain if you’re the one expected to deliver.

Most people have no clue how much work is involved in buying, packing and shipping and dealing with customers, it’s an all day, all week job if you really want to do it right.

And your reward after busting your rear…knock knock it’s the police.

 

[Gargantuaprime]

T/A is the first judgement we can really make about the source. Sometimes it’ll be a few weeks before knowing how quality the gear is, and all there’s left to review is the T/A so far.

There is a T/A review section after all. Might as well. T/A is important since some products can be time sensitive.

I’m sure no one would return to a source after getting debilitating PIP and 100% of the side effects associated with a given compound inspite of amazing T/A. They would likely change their opinion. That’s why the Anecdotal review section should be weighed in more. And why we should all leave anecdotal reviews when we can.

It’s a positive feedback loop and helps the entire community

 

[Supermanlet9100]

I suspect that T/A is the only aspect of an order that most users are able to review in any kind of concrete way. So long as the product delivered isn’t visibly contaminated and doesn’t cause any serious issues (excessive PIP, contamination leading to abscesses, completely bunk gear), no one can really judge the quality without sending samples away for analysis. Anyone that claims that they can subjectively judge how accurately dosed their gear is based on how it feels is full of shit. Even mislabeled products are hard to identify without testing, considering how variable and subjective the outcomes are.

So, yeah, it kind of makes sense that people are naturally going to be biased based on their customer experience.

 

[appropionate]

Supermanlet9100" pid='84265' dateline='1583847311:

I suspect that T/A is the only aspect of an order that most users are able to review in any kind of concrete way. So long as the product delivered isn’t visibly contaminated and doesn’t cause any serious issues (excessive PIP, contamination leading to abscesses, completely bunk gear), no one can really judge the quality without sending samples away for analysis. Anyone that claims that they can subjectively judge how accurately dosed their gear is based on how it feels is full of shit. Even mislabeled products are hard to identify without testing, considering how variable and subjective the outcomes are.

So, yeah, it kind of makes sense that people are naturally going to be biased based on their customer experience.

perfect & thread ending response, post more

 

[CR1970]

Supermanlet9100" pid='84265' dateline='1583847311:

I suspect that T/A is the only aspect of an order that most users are able to review in any kind of concrete way. So long as the product delivered isn’t visibly contaminated and doesn’t cause any serious issues (excessive PIP, contamination leading to abscesses, completely bunk gear), no one can really judge the quality without sending samples away for analysis. Anyone that claims that they can subjectively judge how accurately dosed their gear is based on how it feels is full of shit. Even mislabeled products are hard to identify without testing, considering how variable and subjective the outcomes are.

So, yeah, it kind of makes sense that people are naturally going to be biased based on their customer experience.

Completely agree, however you don’t tell a woman that you love her on the first date either. And she’s not my “go to” until we’ve spent some time together. It was just something that really stuck out to me awhile back. I think most are just excited when it arrives and is expressed in unusual and overly dedicated ways.

 

[Supermanlet9100]

CR1970" pid='84281' dateline='1583853236:

Completely agree, however you don’t tell a woman that you love her on the first date either. And she’s not my “go to” until we’ve spent some time together. It was just something that really stuck out to me awhile back. I think most are just excited when it arrives and is expressed in unusual and overly dedicated ways.

That’s a fair point, and people are perhaps over-enthusiastic too quickly. I suspect that enthusiasm stems from an assumption that any source in good standing here has quality gear, and if the service is good, then they’re good to go.

 

[ProfessionallyUnprof]

Supermanlet9100" pid='84287' dateline='1583861305:

CR1970" pid='84281' dateline='1583853236:

Completely agree, however you don’t tell a woman that you love her on the first date either. And she’s not my “go to” until we’ve spent some time together. It was just something that really stuck out to me awhile back. I think most are just excited when it arrives and is expressed in unusual and overly dedicated ways.

That’s a fair point, and people are perhaps over-enthusiastic too quickly. I suspect that enthusiasm stems from an assumption that any source in good standing here has quality gear, and if the service is good, then they’re good to go.

Speaking as a first time buyer that did review T/A almost immediately:

Why is it so unreasonable to be excited to see a pack arrive in 3 days. That’s the first aspect of a source you can review. If a source can put the work in to get out the pack, its only fair you support their efforts with positive feedback. It’s a way of saying thank you. I was stoked to get a pack in 3 days. And I always will be.

I think after that point, if the gear is what you expected then its again important to share that through blood work (not every time but at least once per source seems reasonable). I ran through pages on pages of the blood work section and T/A section before I chose my source. Yes its only my first cycle but not my first time with customer service…as a business owner word of mouth is everything. These things matter to both the end user and the seller.

I don’t think T/A has taken over as far as importance but I think it’s the easiest mode of gratitude and definitely the first course of action for anyone who is going to review a source anyways.

I DO AGREE that T/A should NOT be your only mode of judgement on a source but it can be a factor in the decsion.

 

[c_note_nc]

kingofcarbz" pid='83175' dateline='1582941807:

Personally I care about customer service more than anything else.

Any top source on here is providing us with quality gear, so what it really comes down to beyond having the product you’re looking for, is the customer service they provide. This includes their T/A (the issue isn’t the speed itself, it’s living up to what you advertise - if you advertise a month t/a, that’s what should be expected by your customers, and if you advertise 2 day t/a, that’s what should be expected by your customers) but also extends to things such as basic communication, tracking, updates, rectifying mistakes, taking ownership for mistakes, reships, etc.

If your source says they provide a 5-7 day t/a and you can’t get them to respond to your messages after 10-14 days without a pack (double their advertised t/a) that’s a fucking issue and you should be filing a source complaint.

Now, if your source says they provide a 5-7 day t/a and you get a prompt response explaining the situation, apologizing, owning that it was their fault, and offering credit/extras for their mistake, that’s no problem and you as a customer should be completely understanding.

Additionally, if a source has outstanding orders that haven’t been delivered in their advertised t/a, and that source is still accepting new orders, that’s the biggest problem of all. Even more so if the people who ordered aren’t receiving their packs in the order which they were placed (say someone ordered on 1/1/20 and didn’t get their pack yet, but somebody who ordered on 1/10/20 got theirs) that just shows the source is incredibly disorganized and is focusing entirely on making $ than they are providing quality service or running a respectable business.

On the flip side, if a source has outstanding orders that haven’t been delivered in their advertised t/a, and that source immediately closes shop, reaches out to the customers missing their orders, and doesn’t open back up until they’re 100% caught up on every single order they’re behind on, that’s no problem and you as a customer should be completely understanding.

It’s all about how the source deals with errors and mistakes on their end. They’re bound to happen, no doubt, and just as long as the source does things right, apologizes, gives compensation, closes shop, etc. and doesn’t keep making the same mistakes over and over and over again we as customers should be cool about it.

I’ve had a pack take like triple if not quadruple the advertised time before, but the source answered me every single time I reached out, explained it all in detail, apologized profusely and offered compensation for the delays. Never posted a complaint or even a review because I knew the source (first time order with them) did everything in their power to make things right. That’s all I could ask for as a customer. Now, if that source was leaving me for days without a response, didn’t take ownership, didn’t apologize, blamed me for “EXPECTIN DA AMAZON T/A” and didn’t offer compensation, I would have absolutely posted a source complaint. It’s not the errors/mistakes that are a big deal, it’s how they’re dealt with once they occur.

Couldn’t have said it better!

Also I think people need to post more (and honest) TA/customer service reviews… the majority that do get posted are usually when the customer has had a positive experience. It seems like when a source goes way over their advertised TA and had shitty customer service it hardly ever shows up in the TA review section. Idk if people are just happy they finally got their pack and don’t want to leave a negative review or what the deal is… for example if you go thru and read just the TA reviews for Misriah back thru December you would think he’s got a great track record with fast TA. There’s only like 1 or 2 bad reviews in there. But then once you go thru his source page there’s been a shit load of people that’s had problems the past few months. Idk why those guys don’t leave reviews for their experience so other people know what to expect…

I’m not trying to shit on Misriah, I ordered from him at the beginning of Dec and got my pack quick with no probs at all and left a TA review reflecting that. But it blows my mind how many people keep sending in orders to them then freaking out when it’s taking forever for their pack to ship out or they receive shitty customer service lol… on one hand I can kinda understand because like I said if you read thru the TA section you wouldn’t expect that from the reviews have been posted… but on the other hand it’s well documented in the source thread what to expect. But I think it would help the community if more people took the time to write honest TA/customer service reviews every time they ordered.

 

[jacobspender]

Personally, I care about getting good quality, consistent gear. I couldn’t give a rat’s ass if it takes a week or two to get to me, I just want good gear.

That doesn’t mean that I don’t get a little antsy when I haven’t heard back from my source in awhile, especially if I am used to getting it within a shorter time frame, that is to be expected.

I have heard stories from the old-timers about the pre-internet days, when you would send cash to an address you got from the back of a magazine and waited a month or two for a package to show up (assuming it showed up).

We’ve got it easy now.