Although we’ve already explained, let us again clarify. In exchange, we’d appreciate Jano answers the question we asked many times, and also refrain from calling us an idiot, little bitch, that he’ll fuck us up, or that methods that are industry standard aren’t valid. We’ve maintained a degree of professionalism and would hope Jano doesn’t consider 4chan-like maturity to be acceptable for an analytical service on SST.
Our policy has never been to provide raw data for OPSEC reasons. Our lab is domestic, our profession is heavily related to our services here, and our equipment and data could potentially be used to identify us. In response to a request for raw data, a newer member of our team we added to handle SST volume who wasn’t aware of our policy said yes to providing raw data before checking with the rest of fhe team. Despite us informing the member we don’t provide raw data (prior to this we didn’t even store it for OPSEC), the member told a customer we had it and would be sending it off, then sent off data without our approval, for whatever reasons they may have. We have reprimanded them and are overseeing everything they do to determine if their place on the team will be held for any longer than the probationary period we have set for them.
In spite of all this, Jano has attempted to mislead the community by claiming methods of ours that are totally valid are invalid. He has claimed numbers that are perfectly accurate are inaccurate because he thinks SST won’t understand, and for all of these, a quick Google search can validate what we say. We have 30+ customers in the past week alone who have sent us unlabeled samples and we have been able to accurately identify them. This would not be possible without the analytical abilities we possess, and that’s why we have no problem with someone like Analyzer confirming our results. We understand Jano’s concern, but his bias and vehement rhetoric are clear indicators of competitive fear.
In the end, we have always done our best to remain professional, responsive, and provide accurate results. That is something that will never change and our process has only been improved and will continue to in the future. We would never recruit memebrs on Disocrd to brigade someone, threaten them, refuse to answer their claims, etc. Jano, would you do the same for us?
