@falseprophet09 We’re not going to try to strongarm a source to come speak to you here. Similarly, we would never try to force you to speak with a source you don’t want to speak to.
To reiterate, it doesn’t seem that you have any case for claiming to have been scammed or anything of the sort. If I’m following correctly, you ordered Test C raws from PPL, you brewed them incorrectly and were unimpressed with your bloodwork. That was the catalyst for your original complaint, right? You then inquired with someone at PPL and you expressed that you felt the raws were of poor quality and said you were going to get the raws tested to which you were told “go ahead and test them”.
You were never told “if you get these raws tested with Janoshik the fees will be reimbursed”, is that correct? I have seen multiple times that PPL prefers his customers use a different testing service. You’ll have to forgive me because it’s difficult to find myself “siding with the source” but if you went out and tested your raws on your own volition, where does the expectation of covered fees come from? We have many sources here that offer that but it is by no means a rule, nor could it ever be.
The raws came back 96%+, not 96%. As you have had explained to you by people more familiar with the chemistry than I am, there is a margin of error when testing a product with HPLC.
@Janoshik may be able to explain more should you inquire with him, but depending on on wavelength (?) or spectrum (?) applied, products that test 80% by one more precise method may test 99%+ pure with another method. This is a nuance specific to HPLC testing/chemistry that is relatively beyond my grasp, but it has to be understood at least at a tertiary level.
One 96%+ HPLC test does not a bunk product make.
As an aside, I do have to point out that this has not been a tactful approach whatsoever. There is significant name-calling and vitriol that would make anyone uninterested in assisting. Why? From a customer service standpoint there is a lot less motivation to compensate you when you’re so actively hostile. This situation would be a bit different if you were more clearly taken advantage of in some way, but it really doesn’t seem like the case.
If this situation were different, if you had been told you would be compensated for performing lab testing on the product with Janoshik, I would look to hold PPL accountable for that promise. If 96%+ purity somehow made the product unusable, I would look to hold PPL accountable. But the reality is that it seems you were sent a fine product and you absorbed additional costs at your own volition and feel that it’s someone else’s
fault.
By all means you’re reviewing your customer service experience and it stands as record that you’re unhappy with the service, but this is simply does not resemble a scam, it does not resemble you having been taken advantage of, and it does not appear that the source owes you anything at all. Any compensation would really seem to be good will on their part.
There’s a chance I’m still misunderstanding the situation and I’m open to correction wherever you see fit.
