Normally I only order from the international warehouse so this time around I ordered a package on March 31st and April 4th (poor planning) after about 10 days the first package hadn’t been received Ben informed me it was dropped just not scanned and still hasn’t been scanned. At that point, I asked about my 2nd package and he informed me in the system it hadn’t been shipped/overlooked but he would put it out that. At the same time, he offered me a refund on package 1 due to a no-scan still. The next day package 2 showed up after he reshipped it but confirmed that package 2 had been sent twice. So I opted out of a refund for package one as I received another package from them.
Ben apologized a good deal for the issues and he said he would look into it and a why/ how it happened. But they made every effort to fix it for me. Even if it took a few emails over multiple days to get to the root of the issue / what happened in some context. He also said package 1 could still randomly scan and I may receive it.
Overall may have been a hiccup never had issues before. But this is more about their approach to fix the problem and make their customer happy.