Hello, this is the OG, Syn. As I read through these comments I am a little disappointed in the negativity that surrounds some of you. I realize that sources are held accountable through forums like this but I also know that years of perfection, and perhaps more importantly communications to solve any issues, has placed a precedence on this forum. Together we raised the bar for sources throughout to support customers and make them centrist to operations. Placing them above the greed and selfishness that once surrounded many sources. This new beginning has spread to many boards so that the customer can have confidence that what they order is what they get and also in a timely manner. I have taken decades of knowledge, personal experience, and education as well as customer service to create a vast selection of products that can accommodate everything from the novice to the expert in a safe and consistent way.
The product that you get today needs to be identical to the same product that you purchased 3 years ago with no exceptions. Can I always hit that mark? No, and I'm honest about it. Problems arise that I am unaware of but take full responsibility for without trying to blame someone else. I would never intentionally produce a poor product. Those that have been my foundation can attest to that and that is what this forum is all about. Originally, I never responded to anyone because I considered it a customer chat board and I didn't want to sway anyone's opinion, but upon taking a survey, people wanted to hear from me and I was quite active. Then I became entrenched in my operation, striving to always improve under the continuous support from customers. I have fallen off responding to individuals for a long while now, allowing the people to take the knowledge that they have and share it amongst those that might tap that knowledge and experience, feeling that my time is better served in the daily operations instead of answering many of the same questions daily. Order specific questions do not belong on this board, they belong in email and anyone that has ever emailed me knows that they get a response quickly and are ALWAYS responded to. They also know that if there is a mistake I fix it quickly to the extent that the customer is satisfied and generally they return. That is what it is always about for me, if you are not happy then I am not happy and I won't stop until it is made whole.
As with any successful business, there are those that will attempt to take that which they have not earned because they are sad creatures that don't have the wherewithal to make it in a productive environment. There are fake websites, fake emails, phishing attempts, hacking attempts and even fake products that leach off the success that we have enjoyed as a family of brothers and sisters. This warning has been propagated throughout all successful business', and yet we still see victims of this. My policy on this is that if I have allowed myself to be compromised (which has happened) I send the order despite not receiving anything in return. That is the right thing to do even though it is a bit painful. If it is not my fault in any way, then unfortunately I do not feel obligated to fix someone else's mistakes. So make sure that you are sending to the correct email, using the payment methods on the introduction, and looking out for any kind of anomalies. If you receive an email from "ME" at 0300, chances are it is not me. I try to operate during business hours and am pretty consistent with my methodologies. Rather, SynDD is. She is a machine. If you suspect anything then you should post here, or start a NEW email chain to
[email protected] and put the subject line as "Verification Needed" before you send any money. Don't just respond to an old email, that is imperative to break any cycle of douchebaggery should that be an issue.
And finally, I am always happy to answer cycle questions and product inquiries in email but please remember that the human body is an amazing biological machine and no two people are alike in their structure, goals and drive. So if you want cycle advice please tell me more than your name and expect advice. Too often I get an email that says, how much of that tren that I bought should I run and for how long? The range is incredible and I have nothing to go on. I look at age, body type, history, goals, BF percentage, injuries, allergies, mental state, affordability, sport preference, trt or cycling preference, and if there is a suitable alternative that isn't so harsh that they might consider. So lots of variables there and the more that I can get the easier it is for me to make a detailed plan that is specific to the needs and limits of each individual person. Many times I have refused to sell something to someone based on one of those factors if I feel that it is dangerous or a terrible idea. They will go somewhere else and buy from a less moral source but I sleep well at night knowing that I did the right thing and didn't let profit dictate my actions. I promised all of you that when I started and it is still true today. Please remember that we are the only source on the board, that I am aware of, that has NEVER run a sale. I prefer to give loyal customers discounts based on longevity instead of relying on gimmicks to attract one-time customers. We are all walking lockstep in this and I truly enjoy what I do.
So please share knowledge, the collective knowledge on this board is staggering. Support those that are beginning their journey and try to steer them in the safe and productive direction. I will try to be more active on this board and build that confidence that we once enjoyed. Thank you for all that have helped build this and never let anyone try to tear it down with false statements and misnomers.
Thank you,
Syn