What to do with a leaky vial?

[JimBro1234]

My Test vial seal seems to be defective and leaky to the point I can’t invert it to extract.. any idea how to fix it? I’ve never encountered this problem before

 

[MachuFuku]

I recommend reaching out to the vendor about the issue. I had a similar experience once with an amino product. When I tried to open the vial, the entire plug came off effortlessly, it wasn't secured properly. Concerned about the sterility, I took a photo of it and then trashed it.

I contacted the vendor, explained the situation, and shared the photo I took. They were responsive. To make up for thism, they sent me two replacement vials free of charge, including the shipping costs. Their prompt and considerate response really impressed me, and I've been a loyal customer ever since.

It's important to let your vendor know about the issue so they can rectify it

 

[tinypeter]

I had a eq vial that wouldn't hold pressure at all and when drawing with a 23g it would run down the needle.
Take picture or small clip/vid and contact vendor is all you can do.

 

[BurninSeagul]

I recommend reaching out to the vendor about the issue. I had a similar experience once with an amino product. When I tried to open the vial, the entire plug came off effortlessly, it wasn't secured properly. Concerned about the sterility, I took a photo of it and then trashed it.

I contacted the vendor, explained the situation, and shared the photo I took. They were responsive. To make up for thism, they sent me two replacement vials free of charge, including the shipping costs. Their prompt and considerate response really impressed me, and I've been a loyal customer ever since.

It's important to let your vendor know about the issue so they can rectify it

Nicely written… ChapGPT be making everyone look alittle intellectual nowadays

 

[MachuFuku]

Nicely written… ChapGPT be making everyone look alittle intellectual nowadays

LOL... guilty as charged. When it comes to writing, my grammar and spelling are atrocious, but I have been told I am verbose. but eloquent writer.

 

[TraumaRN]

Either way, you need to trash the vial. I know it sucks, but it's not worth the risk of getting an infection. If oil can leak out, bacteria can get in.
Take a Pic, notify your vendor, and I'm sure they'll make it right.

 

[psauce]

Definitely contact the source, this should be a free vial.

If the crimp seal is still on the vial, you might try simply pressing it down with your thumb and then squishing the metal with pliers to tighten it (careful not to tear the metal). Bacterial infiltration is unlikely, because even motile vegetative organisms won't be active in oil, and you won't be letting oil flow back in such that endospores could enter. It's not the best idea to continue to use it, but for the reasons I mentioned, I personally wouldn't be too worried to use it a couple of times until a replacement vial could arrive.

 

[bottletop]

should be a free vial, do not risk your health anymore than you are with gear. nobody thinks theyll get necrosis until they do. dont be scared to ask your source but dont accuse or be a dick just say hey man had an issue with a top seems to have come off wondering if I can get a replacement shouldnt be a problem.

 

[Patriottower]

I had a eq vial that wouldn't hold pressure at all and when drawing with a 23g it would run down the needle.
Take picture or small clip/vid and contact vendor is all you can do.

I had the same thing happen to me yesterday when drawing Mast E for the second time from a fairly new vial. I wasn’t sure if maybe I did something wrong but came looking because I thought I had seen this topic listed. So you’d say this is something worth filming and contacting the source over?