Guys listen let me explain our process if you care to read .
During normal business hours we will usually get back to you and answer emails within a few hours, more often then not much sooner . After regular business hours email return times will slow but we are still here answering emails usually up to 8pm . we need some down time guys. weekends . Saturdays are normally like a weekday and Sundays will be like after hours a little slower responses . we have families as well .
As pertaining to orders and the website . when ordering its always best to make sure you get an order number and a copy of your payment receipt or at least easy access to it as well as the HASH ID# those will come in handy if anything were to happen like the order canceled but you sent payment . I will easily be able to look it up and mark it processing once payment is found . There are some reasons an order can cancel and payment not seen by the website . 1 is you used the copy and paste method and not the barcode and BTC fluctuated in that time . 2 you chose a low mining fee . this can delay payment and order will time out. I recommend using the barcode if you can That being said its no problem for me to update any canceled order very easily . your sending payment to our BTC wallet the same as if you send it to the address I give you If you order though email . all I have to do is look up the payment and mark it processing . Thats where having that info comes in . just email it to me
processing or complete on the website . An order marked processing is for your reference showing your order wasn't canceled and is processing or on the way . It does not mean order hasn't shipped . Marking an order complete is more for us then you . we don't mark it complete usually until we know its arrived and you have it . Its more a reference for us.
shipping . All orders are shipped 24hrs after payment was received occasionally it can take 2 days and allow me to explain why . The reason we need that second day sometimes, very rarely , is not because the order is not ready its for OPEC reasons . I cant describe why on here but if you would like to know the details you can email me and I will be happy to go further into detail about this. Trust me this is for our good but for yours as well . you don't want a source who is inexperienced and pays little attention to OPSEC we do not play games when it comes to this . If its a matter of you trashing us all over the boards or shipping and breaking our protocol . we will choose to hold it every time . This is not to spook anyone . we have been doing this a long time and have solid protocols that we do not break for any reason
If for any reason orders are behind we will always post on here . if we are going to be down a day, or a week or whatever we will always follow protocol, contact the mods and make a post . our goal is to remain as transparent as we can without jeopardizing our opsec protocols and maintain the higest level of customer service, and product quality we always have had
This is not to complain, believe me all of you I'm very grateful for even the ones that are impatient and give us a hard time. I'm very understanding . I know what its like to be on the other end. I did it for many years before I got tired of it and decided to open shop . I will be posting this on our front intro page as well