Steroidify 2 months and still waiting

[unclecurley]

Placed an order through the website March 19th. Payment confirmed.

March 22; email said my package had been handed to a carrier

April 7th: emailed asking for a tracking number

April 8th: Received a tracking number

May 14th: Tracking still not even in system "This number can’t be found at this moment. It’s not available in the carrier’s system yet. Please check back later.

May 14th: Emailed customer service for a refund, was told:
"95% of cases orders from Singapore are delivered in a consecutive month. They usually dispatch the batch of packages at once and close borders again for the certain amount of time.
International Warehouse 1 Singapore route is the most problematic unfortunately.

Please accept this 30% discount code in compensation for this unfortunate situation…"

Let us know if there is anything else we can do for you. We are always happy

It’s been about two months, this is absurd, there is no evidence that any package has even handed to a carrier or is in motion.

I’M ASKING AGAIN, WOULD LOVE A REFUND AT THIS POINT.

I’m pretty patient and understanding, I think 2 months is fair enough. I have got packages faster from farther away while waiting for this.

THANKS!

 

[PostOmega]

@“Steroidify Rep”

 

[Steroidify Rep]

We apologize for any delays.

If you’re a member of another board, please PM be order # there and I will personally talk to my colleagues about it.

 

[unclecurley]

I’m not on any other boards. What else can we do?

 

[devildolphin]

unclecurley" pid='89934' dateline='1589579900:

I’m not on any other boards. What else can we do?

Ofcourse radio silence. This is a big reason I stay away from these large reshippers. There’s no incentive for them to keep up with their customer service or correct their fuck ups. They know they’ll have customers no matter what.

 

[CaptainAmerica]

@“Steroidify Rep”

Please respond and reply to our modmail.

 

[DHT]

devildolphin" pid='90013' dateline='1589643392:

unclecurley" pid='89934' dateline='1589579900:

I’m not on any other boards. What else can we do?

Ofcourse radio silence. This is a big reason I stay away from these large reshippers. There’s no incentive for them to keep up with their customer service or correct their fuck ups. They know they’ll have customers no matter what.

yeah… they used to have crazy typos and super shitty copy-pasted information all of their website, i bet they still do

 

[Septicanon]

After the steroidify thread guaranteed us refunds in his source thread (he said he’d told staff handling tickets about this) I got the following reply:
Unfortunately, we can’t do refund. Our policies are transparent and clear, we do only reshipment for such cases.

The 60 days should be on 25.05. If the package will not arrive by that date we will immediately store you a credit or reship

 

[DHT]

That website is shady af and the people that run it are poor english speakers. even the gear looks shady. most of the shit on the website is just random copy pasted info from other websites.

 

[Steroidify Rep]

CaptainAmerica" pid='90018' dateline='1589648935:

@“Steroidify Rep”

Please respond and reply to our modmail.

Me?

I don’t have any email from you.

---

I’m not on any other boards. What else can we do?

Will see if I get an email just for this board.

---

You guys can reach me on pcomrep at protonmail

Thanks.

---

DHT" pid='90206' dateline='1589844981:

That website is shady af and the people that run it are poor english speakers. even the gear looks shady. most of the shit on the website is just random copy pasted info from other websites.

Steroidify has been around since 2008 with 100’s of thousands of packages delivered worldwide.

How exactly is our website shady?

 

[Steroidify Rep]

Hello guys.

I have provided a new email address exclusively for SST.
Please provide username and order # so I can take a look.

Thanks.

 

[unclecurley]

Steroidify Rep" pid='90324' dateline='1589977232:

Hello guys.

I have provided a new email address exclusively for SST.
Please provide username and order # so I can take a look.

Thanks.

Great, I emailed you my order number

 

[Steroidify Rep]

unclecurley" pid='90332' dateline='1589984840:

Steroidify Rep" pid='90324' dateline='1589977232:

Hello guys.

I have provided a new email address exclusively for SST.
Please provide username and order # so I can take a look.

Thanks.

Great, I emailed you my order number

Replied. I’m on it guys. If your orders have not arrived in 60 days of shipment, we will re-ship or store credit plus a bonus. No one will lose money with us, give you guys my word.

 

[Steroidify Rep]

Already in talks with unclecurley.

Anyone else with an outstanding order, please email pcomrep at protonmail and I’ll personally see what’s happening with each order and work with my colleagues or management if needed be until all issues are resolved.

Please mention username here and order # when you contact me.

Again, times have been weird and there’s a lot going on in some countries. Most warehouses are back fully with standard delivery times or slight delays. There’s 2 that were having constant problems for a while but seem to be back to normal.

We will work with each case and give bonuses for the trouble.

If we could, we’d personally deliver every package.

Thanks guys.

 

[Steroidify Rep]

Only one customer contacted me so far. Checking several times per day.

 

[superawesomename]

@“Septicanon” @“Carrera911”

Please see the above posts and respond if applicable, as I’d seize the opportunity for the quickest communications while it seems you have his undivided attention. Thanks @“Steroidify Rep”

 

[Steroidify Rep]

@“Septicanon” @“Carrera911”

Please see the above posts and respond if applicable, as I’d seize the opportunity for the quickest communications while it seems you have his undivided attention. Thanks @“Steroidify Rep”

Thank you.

Always checked our thread daily, but having a dedicated public email was always a no-no for security reasons.

Our company offers full customer service support thru the link below:

https://steroidify.com/contact-us

And it’s always a much faster and better route for orders info, since I don’t have any access to that info and only work as a bridge to my colleagues from customer service.

Stuff happens and we are always willing to solve any issues as they arise. I just think it’s completely unacceptable that a random member that has never ordered from us will come to a thread and simply state “it’s a shady site”.

Steroidify has been around since 2008 and is one of the most if not the most celebrated source in the market. We didn’t build our reputation in 2 weeks.

 

[unclecurley]

Just an update. The rep has reached out to me with a helpful attitude.

57 days after purchase my package is showing SOME sort of movement. Nothing super detailed yet, but it appears to have headed from singapore to the USA (nothing more detailed than that).

Steroidify also credited me my purchase amount back in STORE credit, not an actual cash back thing. But if the package touches down, the store credit is appreciated. I will be checking in with the rep before placing any new orders to see which warehouse is moving and not.

If they shipped DHL instead of USPS I would have had the packaged 55 days ago.

So far, nothing resolved, but will post another update if I get my gear.

 

[Steroidify Rep]

unclecurley" pid='90702' dateline='1590437104:

Just an update. The rep has reached out to me with a helpful attitude.

57 days after purchase my package is showing SOME sort of movement. Nothing super detailed yet, but it appears to have headed from singapore to the USA (nothing more detailed than that).

Steroidify also credited me my purchase amount back in STORE credit, not an actual cash back thing. But if the package touches down, the store credit is appreciated. I will be checking in with the rep before placing any new orders to see which warehouse is moving and not.

If they shipped DHL instead of USPS I would have had the packaged 55 days ago.

So far, nothing resolved, but will post another update if I get my gear.

Hi.

I forwarded your case straight to management, so they decided to give you full refund.
By “refund” we always mean store credit in the amount you spent with us, so you can get same order or use a different warehouse.

Your other order should arrive as well.

Kind regards.

 

[Septicanon]

A store credit refund is not the same refund as was promised. I can’t order shit from your website if it never gets to me