Currently 12 days in with no pack. 9 business days. I will preface that I used the website and was unsure if I had put my APT number down which is a big deal where I'm located. If that's not included, I won't get the pack. Sent an email the same day to confirm the correct address. They responded 3 days later. Sent another email and they confirmed shipping on the first. As of right now, I'm without a pack.